Roadside Assistance from Rolls-Royce Motor Cars Charleston

Battery Jump Start

If your Rolls-Royce won’t start, we will send an authorized servicer to “jump start” your vehicle. If your Rolls-Royce can’t be started, an authorized servicer will provide towing service subject to the Emergency Towing guidelines.

Emergency Fuel Delivery

Should you happen to run out of fuel, Rolls-Royce 24-Hour Roadside Assistance will provide enough fuel to get you to the nearest gas station. Both the delivery service and the fuel are complimentary.

Flat Tire Service

Should you encounter a situation that causes damage to a tire rendering the vehicle inoperable, the proper towing equipment will be dispatched to assist. Depending on your vehicle’s tire/wheel specifications it could be necessary to transport the vehicle to the nearest authorized Rolls-Royce dealership for service. The cost to install a new tire onto the wheel or the second service call to return a repaired tire to the disabled vehicle are not part of the Rolls-Royce 24-hour Roadside Assistance program.

Lockout Service

Due to the unique engineering of your Rolls-Royce, gaining access to a vehicle without the vehicle key could cause damage. Should a key be locked within the vehicle, please contact your authorized Rolls-Royce dealership or Rolls-Royce 24-hour Roadside Assistance so that arrangements can be made for you to obtain your spare key or transport your Rolls-Royce to the nearest authorized Rolls-Royce dealership.

Replacement Keys

If your ignition key is lost, broken or accidentally locked in your vehicle, replacement keys must be obtained through the nearest authorized Rolls-Royce dealership and could take up to 48-hours to obtain. Replacement keys obtained through any other source will not start the vehicle. The cost for parts and/or labor to produce replacement keys are not included as part of the Rolls-Royce 24-hour Roadside Assistance program.

Extrication/Winch Service

Service will be provided to extract your Rolls-Royce vehicle from mud, sand, snow or a ditch, provided that the vehicle is in an area immediately adjacent to a regularly traveled road that can be serviced with standard servicing equipment.

Trip Interruption

Should your Rolls-Royce vehicle become disabled more than 100 miles (US)/160 kilometers (Canada) from your residence due to a warrantable mechanical failure, you may be eligible for reimbursement of trip interruption expenses. This includes situations where the vehicle cannot be started or driven without causing damage and the local authorized Rolls-Royce dealership is not able to repair the problem the same day. Trip interruption coverage includes reimbursement for:

• Meals
• Lodging
• Car rental
• Alternate transportation